Returns

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What items are returnable?

You can return your items within 30 days of receipt of your shipment for store credit or exchange only.

• They must be in original condition without any perfume scent, tanning oil, makeup and etc. 
• Hygiene sticker and/or tags MUST be attached
• Garment bag MUST be returned as well if you are returning the entire order. If partial return, you do not need to send back the garment back.
• Free mystery set MUST be returned if you are returning the ENTIRE order.
• If you receive an incorrect item, we will issue a replacement. Refund is not given. Photo evidence required.
• If you receive a faulty item, we will issue a replacement. Refund is not given. Photo evidence required. 

Giftcards and sale items marked down more than 20% are FINAL SALE. 

Are there any charges for return?

• Original shipping charges are non-refundable
• All Countries: You are responsible for the charges of the return shipping

Are there any charges for exchanges?

• All Countries: You are responsible for the charges of the return shipping. Exchanged items are sent with free standard shipping so there are no extra charges. If you need the exchanged items expedited, there will be additional charges.

How soon will I get my giftcard?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
• If you are approved, a giftcard will be sent within one business day